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If you have a general enquiry please ring our Head Office on 0845 330 3333. Otherwise please view our list of common enquiries below which should direct you to the correct department.

Existing Customers:

  • I need to notify you of a new claim
  • Please call our First Response Teams
    If you have a Tradex policy call 0845 373 1300
    If you have Westminster Taxi policy call 0845 373 1307

    Please visit our Claims page for more information click here

  • I need to contact my allocated claims handler
  • You will find the telephone number of your allocated claims handler on your recent correspondence. Please call the 0845 number and input your handlers 4 digit extension code.

  • I need to update the MID for my policy
  • You can update the MID in the following ways

    1. Online via the website – click here to register or login
    2. SMS via the Tradex Trade Check facility – click here to register or for more information
    3. Via your Broker (if you didn’t purchase direct) – you will find their contact details on your correspondence

    Please note: Tradex do not accept updates via post, email or telephone.

  • I need to adjust my policy
  • Please contact the office that you took your policy out from

  • I want to renew my policy
  • Please contact the office that you took your policy out from

  • I want to discuss my direct debit payments
  • Please contact the Direct Debit Team on 0845 373 1311

  • I want to cancel my policy
  • Please contact the office that you took your policy out from

New Customers:

General enquiries:

Tradex Brokers:

  • I want to register for the Tradex Broker website
  • Please click here to complete the registration form.
    Tradex Agency Department will review and authorise your registration within a few hours.
    You can contact them on 01977 791199

  • I can’t login to the Broker Site
  • If you have forgotten your User Name or Password – please click here
    If not please contact our Tradex Agency Department 01977 791199

  • I need a new Quote or to Renew a Policy
  • Motor Trade – Road Risks Only quotes are available online click here to login

    For all other quotations please call 0845 373 1321 and select Option 1 New Quotes/Renewals

  • I need to adjust a Policy
  • All adjustments can be instructed online click here to login

    For adjustment quotations please call 0845 373 1321 and select Option 2 Existing/Customer Services

  • I need to update my clients MID
  • You can update your clients MID online click here to login
    Alternatively your client can update their own MID in the following ways:

    1. Tradex direct website
    2. Tradex SMS Tradex Check facility
  • I want to apply to be a Tradex Broker
  • Please contact our Agency Department 01977 791199