Frequently Asked Questions

Who is Tradex Insurance Company Ltd?

What types of insurance products do Tradex Insurance Company offer?

Tradex are the No1 Motor Trade and Taxi specialists.

How can I buy a Tradex policy?

Call us on 0333 313 1111
Mon-Fri 9am-6pm / Sat 9am-12 noon

How can I make a change to my Policy?

I want to travel abroad. Do I need a green card?

Foreign use complies with the requirements of the road traffic act and provides the minimum requirements. To enable use to provide greater cover you must request a "Green Card" and advise us each time you travel outside of the UK. Certain countries may have restrictive cover.
Please call 0333 313 1111 , Option 2 (Customer Services), then select the office that issued your policy.
Alternatively click here for a list of the Tradex office contact details

My vehicle has been involved in an accident / theft / fire. What should I do?

I am not at fault or do not wish to make a claim. Do I still need to inform you?

You should tell us even if you are not at fault or not going to make a claim so we can protect your interest from any claims made against you. Please call our First Response Team on 0333 313 3131 .

I have received correspondence from someone other than Tradex Insurance Company Ltd about a claim. What should I do?

You should send us the correspondence immediately and unanswered to enable us to protect your interests. Please send to the following address:-

First Response
Tradex Insurance Company Ltd
7 Eastern Road,

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Why should I use an Approved Repairer?

We have selected business partners that can provide you with a fast and efficient service when you need it most. The benefits of using one of our Approved Repairers include:

  • No need to provide an estimate.
  • Collection service for undriveable vehicles.
  • Repairs can be authorised within a few days.
  • Repairs guaranteed for two years.
  • Genuine parts used.

I have a complaint. What should I do?